{"id":2363,"date":"2024-03-29T10:20:24","date_gmt":"2024-03-29T09:20:24","guid":{"rendered":"https:\/\/www.byronweb.net\/?page_id=2363"},"modified":"2024-03-29T10:28:25","modified_gmt":"2024-03-29T09:28:25","slug":"16636-%f0%9d%97%9f%f0%9d%97%ae-%f0%9d%97%b4estione-del-primo-contatto","status":"publish","type":"page","link":"https:\/\/www.byronweb.net\/en\/16636-%f0%9d%97%9f%f0%9d%97%ae-%f0%9d%97%b4estione-del-primo-contatto\/","title":{"rendered":"UNI EN 16636 \u2013 5.1 First contact handling"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2363\" class=\"elementor elementor-2363\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-340f5d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"340f5d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a19403\" data-id=\"0a19403\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-519f26d elementor-widget elementor-widget-text-editor\" data-id=\"519f26d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.2 - 04-04-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"xdj266r x11i5rnm xat24cr x1mh8g0r x1vvkbs x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">\ud835\udde8\ud835\udde1\ud835\udddc \ud835\uddd8\ud835\udde1 \ud835\udfed\ud835\udff2\ud835\udff2\ud835\udfef\ud835\udff2 \u2013 \ud835\udff1.\ud835\udfed First contact handling<\/span><\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">The way you approach a customer or a potential customer for the first time always makes the difference. The initial impression you give significantly affects your customer's feelings and future decisions about your company and the products or service you offer. For this reason it is extremely important to focus on the customer's request and analyze the situation correctly.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">Make a good first impression:<\/span><\/div><div dir=\"auto\"><span style=\"font-size: 14pt;\">A good first contact can create a feeling of confidence, interest and empathy and lead the customer to a positive attitude towards the company.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">Build a relationship:<\/span><\/div><div dir=\"auto\"><span style=\"font-size: 14pt;\">A good first interaction allows to build a strong and confidence-based relationship over the years.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">Increase your chances:<\/span><\/div><div dir=\"auto\"><span style=\"font-size: 14pt;\">A first positive contact can increase the probability of success in future negotiations and in the process of customer acquisition.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">Be different from competitors:<\/span><\/div><div dir=\"auto\"><span style=\"font-size: 14pt;\">Offering a memorable and positive first contact experience can make your company different from competitors and give you a competitive advantage.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">Reduce the risk of losing business opportunities:<\/span><\/div><div dir=\"auto\"><span style=\"font-size: 14pt;\">A bad managed first contact could lead the company to miss the chance to acquire a potentially valuable customer.<\/span><\/div><\/div><div class=\"x11i5rnm xat24cr x1mh8g0r x1vvkbs xtlvy1s x126k92a\"><div dir=\"auto\"><span style=\"font-size: 14pt;\">To sum up managing the first contact of a potential customer correctly is crucial since it affects the customer's perception, emotions and decisions and can have a significant impact on the overall success and reputation of the company.<\/span><\/div><div dir=\"auto\">\u00a0<\/div><\/div><div dir=\"auto\"><img loading=\"lazy\" class=\"aligncenter size-large wp-image-2365\" src=\"https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n-1024x858.jpg\" alt=\"\" width=\"750\" height=\"628\" srcset=\"https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n-1024x858.jpg 1024w, https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n-300x252.jpg 300w, https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n-768x644.jpg 768w, https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n-14x12.jpg 14w, https:\/\/www.byronweb.net\/wp-content\/uploads\/2024\/03\/433927186_945868507539940_8126320544713255753_n.jpg 1528w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud835\udde8\ud835\udde1\ud835\udddc \ud835\uddd8\ud835\udde1 \ud835\udfed\ud835\udff2\ud835\udff2\ud835\udfef\ud835\udff2 &#8211; \ud835\udff1.\ud835\udfed \ud835\udddf\ud835\uddee \ud835\uddf4\ud835\uddf2\ud835\ude00\ud835\ude01\ud835\uddf6\ud835\uddfc\ud835\uddfb\ud835\uddf2 \ud835\uddf1\ud835\uddf2\ud835\uddf9 \ud835\uddfd\ud835\uddff\ud835\uddf6\ud835\uddfa\ud835\uddfc \ud835\uddf0\ud835\uddfc\ud835\uddfb\ud835\ude01\ud835\uddee\ud835\ude01\ud835\ude01\ud835\uddfcGestire bene il primo contatto di un cliente o di un potenziale cliente \u00e8 fondamentale perch\u00e9 rappresenta la prima impressione che l&#8217;azienda lascia su di loro. Questo primo incontro pu\u00f2 influenzare significativamente le loro percezioni, sentimenti e decisioni future riguardo all&#8217;azienda e ai suoi prodotti o [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UNI EN 16636 - 5.1 La gestione del primo contatto -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.byronweb.net\/en\/16636-\ud835\udddf\ud835\uddee-\ud835\uddf4estione-del-primo-contatto\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UNI EN 16636 - 5.1 La gestione del primo contatto -\" \/>\n<meta property=\"og:description\" content=\"\ud835\udde8\ud835\udde1\ud835\udddc \ud835\uddd8\ud835\udde1 \ud835\udfed\ud835\udff2\ud835\udff2\ud835\udfef\ud835\udff2 &#8211; \ud835\udff1.\ud835\udfed \ud835\udddf\ud835\uddee \ud835\uddf4\ud835\uddf2\ud835\ude00\ud835\ude01\ud835\uddf6\ud835\uddfc\ud835\uddfb\ud835\uddf2 \ud835\uddf1\ud835\uddf2\ud835\uddf9 \ud835\uddfd\ud835\uddff\ud835\uddf6\ud835\uddfa\ud835\uddfc \ud835\uddf0\ud835\uddfc\ud835\uddfb\ud835\ude01\ud835\uddee\ud835\ude01\ud835\ude01\ud835\uddfcGestire bene il primo contatto di un cliente o di un potenziale cliente \u00e8 fondamentale perch\u00e9 rappresenta la prima impressione che l&#8217;azienda lascia su di loro. 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