๐จ๐ก๐ ๐๐ก ๐ญ๐ฒ๐ฒ๐ฏ๐ฒ โ ๐ฑ.๐ญ First contact handling
The way you approach a customer or a potential customer for the first time always makes the difference. The initial impression you give significantly affects your customer's feelings and future decisions about your company and the products or service you offer. For this reason it is extremely important to focus on the customer's request and analyze the situation correctly.
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Make a good first impression:
A good first contact can create a feeling of confidence, interest and empathy and lead the customer to a positive attitude towards the company.
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Build a relationship:
A good first interaction allows to build a strong and confidence-based relationship over the years.
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Increase your chances:
A first positive contact can increase the probability of success in future negotiations and in the process of customer acquisition.
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Be different from competitors:
Offrire un’esperienza di primo contatto memorabile e positiva puรฒ distinguere l’azienda dalla concorrenza e conferirle un vantaggio competitivo.
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๐ฅ๐ถ๐ฑ๐๐ฟ๐ฟ๐ฒ ๐ถ๐น ๐ฟ๐ถ๐๐ฐ๐ต๐ถ๐ผ ๐ฑ๐ถ ๐ฝ๐ฒ๐ฟ๐ฑ๐ฒ๐ฟ๐ฒ ๐ผ๐ฝ๐ฝ๐ผ๐ฟ๐๐๐ป๐ถ๐๐ฎฬ ๐ฑ๐ถ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐:
Un primo contatto mal gestito potrebbe far perdere all’azienda l’opportunitร di acquisire un cliente potenzialmente prezioso.
In sintesi, gestire bene il primo contatto di un cliente o di un potenziale cliente รจ cruciale perchรฉ influisce sulla percezione, sulle emozioni e sulle decisioni del cliente, e puรฒ avere un impatto significativo sul successo e sulla reputazione complessiva dell’azienda.
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