๐จ๐ก๐ ๐๐ก ๐ญ๐ฒ๐ฒ๐ฏ๐ฒ โ ๐ฑ.๐ญ First contact handling
The way you approach a customer or a potential customer for the first time always makes the difference. The initial impression you give significantly affects your customer's feelings and future decisions about your company and the products or service you offer. For this reason it is extremely important to focus on the customer's request and analyze the situation correctly.
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Make a good first impression:
A good first contact can create a feeling of confidence, interest and empathy and lead the customer to a positive attitude towards the company.
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Build a relationship:
A good first interaction allows to build a strong and confidence-based relationship over the years.
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Increase your chances:
A first positive contact can increase the probability of success in future negotiations and in the process of customer acquisition.
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Be different from competitors:
Offering a memorable and positive first contact experience can make your company different from competitors and give you a competitive advantage.
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Reduce the risk of losing business opportunities:
A bad managed first contact could lead the company to miss the chance to acquire a potentially valuable customer.
To sum up managing the first contact of a potential customer correctly is crucial since it affects the customer's perception, emotions and decisions and can have a significant impact on the overall success and reputation of the company.
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